Medical Bill of Rights

I remember the morning Yvonne called. She was nice, and not pushy at all, she explained things in a clear and simple way.The first year of the policy I had some very large medical bills and I was delighted with the policy I chose. Since that time she has encouraged me to call her whenever I have a question. So when a problem arose with clinic billing, I called Yvonne. She helped me to see that I had been over-billed, and then she assisted me in getting the error fixed, and the bill was reduced by several hundred dollars.